IT Intern (Sandton Campus) - N/A09157
Code/Reference:
N/A09157
Applications accepted until:
2019-04-19
Number of Openings
1
Campus/Business Unit:
Varsity College SandtonDirect Reporting Line:
PrincipalJob Purpose:
Varsity College, an educational brand of The Independent Institute of Education (Pty) Ltd, is a private higher education institution.
The Sandton Campus has a vacancy for an IT Intern (One year Fixed Term Contract).
The duties of the IT Intern include:
Lecture Room Support
- First line support for computer and lecture venues
- Ensure operational state of computer and lecture venues
- Ensure neatness of computer and lecture venues
- Daily checks of copiers, printers, motorised screens and projectors
- Ensure operational state of wireless infrastructure
Hardware Support
- Assisting users with calls relating to Desktops and Laptops
- Assisting users with calls relating to photocopiers and printers
- Installation of desktops, laptops, printers and other peripheral components
- Setup projectors for the classrooms
Software Support
- Installing relevant software for users
- Ensuring software is kept updated
- Assisting users with calls related to software (Microsoft Office etc¦)
- Administration of the software licensing
End User Training
- Instruct users in use of hardware and software
- Respond to queries related to hardware, software and system operation
- Active Directory Account and Mailbox creation
Maintenance of HIPS
- Diagnose problems with HIPS and campus connectivity
- Administration of TMS (Telephone Management System and EWS (Broadsoft)
Administration and Documentation
- Ensure calls are logged with the Service Desk for any IT related queries
- Assist with administrative tasks
- Updating the hardware or software asset register which includes asset disposal and asset transfer
- Prepare and analyse photocopier and telephone reports
General
- Ensure general neatness of the Server Room, ICT Office and ICT Storeroom
- Manage and maintain the ICT equipment sign out / sign in process
Assessment Support
- Administration and support of IT related tests and exams
- Student AD Exam account administration, KIX script, preloads
Development
- Shadow Senior ICT and ICT Support staff for further development
- Assess and troubleshoot problems on servers
Competencies:
- Problem Solving Skills
- Computer Literacy and Systems application
- Communication Skills
- Time Management skills
- Interpersonal skills
Education:
- Minimum of Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) / A+ / N +
Work Experience:
- Not applicable as this is suited to a Graduate
Working Conditions:
- EE/AA position
- One year Fixed Term Contract