Academic Operations Co-Ordinator- Cape Town Campus - N/A09035
Code/Reference:
N/A09035
Applications accepted until:
2019-03-15
Number of Openings
1

Campus/Business Unit:

Varsity College Cape Town

Direct Reporting Line:

Vice Principal : Operations

Job Purpose:

Varsity College, an educational brand of The Independent Institute of Education (Pty) Ltd, is a registered private higher education institution.

Academic Operational Management:

  • Manages data on retention statistics system
  • Manages the academic delivery of designated programmes
  • Ensures timely preparation of assessments
  • Compiles and manages timetables according to programme criteria
  • Manages the compilation and distribution of all academic reports
  • Verifies all marks and prepares moderation
  • Manages the on and off site storage process of academic material
  • Manages the ordering and distribution of material
  • Compiles the graduation lists for particular programmes per campus Customer Service:
  • Manages student academic orientation
  • Meets project deadlines
  • Addresses all student queries for both current and past students
  • Addresses parent/account payer queries/ complaints by investigating and resolving the matter
  • Addresses all lecturer queries
  • Liaises with external institutions
  • Calls students to determine retention
  • Confirms qualifications
  • Writes letters of conduct 

Integrated Student Support:

  • Identifies at risk students
  • Contacts students and parents to follow up on all reported and solved cases
  • Liaises with student support department 

Academic Operations Administrator Supervision:

  • Trains and supervises Academic Operations Administrators and their mandate
  • Monitors the processing of assessments by AOAs Oversees that AOAs are adhering to processes and systems
  • Monitors the capturing and processing of results and attendance 

Lecturer Supervision:

  • Sources experienced lecturers who are specialised in their specific fields
  • Prepares contracts for Independent Contractors
  • Manages lecturers and addressed lecturer queries
  • Reviews lecturer performance throughout the year 
  • Manages the lecturer briefings and budget

Competencies:

  • Interpersonal and communications skills 
  • Problem solving skills 
  • Best suited to a friendly, organised person who works accurately and is able to handle pressure 
  • Coaching and mentoring skills 
  • Time management skills

Education:

  • Minimum of a three year Diploma or Bachelors Degree. Postgraduate qualification advantageous

Work Experience:

  • Minimum of 3 years work experience in administration, 2 years in project or operational management, 2 years in a supervisory role and 3 years experience in customer service

Working Conditions:

  • Non-EE/AA position