Academic Operations Co-ordinator - Sandton Campus - N/A09034
Code/Reference:
N/A09034
Applications accepted until:
2019-03-22
Number of Openings
1

Campus/Business Unit:

Varsity College Sandton

Direct Reporting Line:

Vice-Principal Operations

Job Purpose:

Varsity College, an educational brand of The Independent Institute of Education (Pty) Ltd, is a registered private higher education institution.

Academic Operational Management: 
€¢ Manages data on retention statistics system 
€¢ Manages the academic delivery of designated programmes 
€¢ Ensures timely preparation of assessments 
€¢ Compiles and manages timetables according to programme criteria 
€¢ Manages the compilation and distribution of all academic reports 
€¢ Verifies all marks and prepares moderation 
€¢ Manages the on and off site storage process of academic material 
€¢ Manages the ordering and distribution of material 
€¢ Compiles the graduation lists for particular programmes per campus Customer Service: 
€¢ Manages student academic orientation 
€¢ Meets project deadlines 
€¢ Addresses all student queries for both current and past students 
€¢ Addresses parent/account payer queries/ complaints by investigating and resolving the matter 
€¢ Addresses all lecturer queries 
€¢ Liaises with external institutions 
€¢ Calls students to determine retention 
€¢ Confirms qualifications 
€¢ Writes letters of conduct 

Integrated Student Support: 

€¢ Identifies at risk students 
€¢ Contacts students and parents to follow up on all reported and solved cases 
€¢ Liaises with student support department 


Academic Operations Administrator Supervision:

  • Trains and supervises Academic Operations Administrators and their mandate
  • Monitors the processing of assessments by AOAs
  • Oversees that AOAs are adhering to processes and systems
  • Monitors the capturing and processing of results and attendance 

Lecturer Supervision:

  • Sources experienced lecturers who are specialised in their specific fields
  • Prepares contracts for Independent Contractors
  • Manages lecturers and addressed lecturer queries
  • Reviews lecturer performance throughout the year 
  • Manages the lecturer briefings and budget

Competencies:

€¢ Interpersonal and communications skills 
€¢ Problem solving skills 
€¢ Best suited to a friendly, organised person who works accurately and is able to handle pressure 
€¢ Coaching and mentoring skills 
€¢ Time management skills

Education:

  • Minimum of a three year Diploma or Bachelors Degree. Postgraduate qualification advantageous

Work Experience:

  • Minimum of 3 years work experience in administration, 2 years in project or operational management, 2 years in a supervisory role and 3 years experience in customer service

Working Conditions:

  • Non-EE/AA position