Academic Operations Co-ordinator - Cape Town Campus - N/A08690
Code/Reference:
N/A08690
Applications accepted until:
2018-12-07
Number of Openings
1

Campus/Business Unit:

Varsity College Cape Town

Direct Reporting Line:

Vice Principal Operations

Job Purpose:

Varsity College, an educational brand of The Independent Institute of Education (Pty) Ltd, is a registered private higher education institution.

Academic Operational Management: 
€¢ Manages data on retention statistics system 
€¢ Manages the academic delivery of designated programmes 
€¢ Ensures timely preparation of assessments 
€¢ Compiles and manages timetables according to programme criteria 
€¢ Manages the compilation and distribution of all academic reports 
€¢ Verifies all marks and prepares moderation 
€¢ Manages the on and off site storage process of academic material 
€¢ Manages the ordering and distribution of material 
€¢ Compiles the graduation lists for particular programmes per campus Customer Service: 
€¢ Manages student academic orientation 
€¢ Meets project deadlines 
€¢ Addresses all student queries for both current and past students 
€¢ Addresses parent/account payer queries/ complaints by investigating and resolving the matter 
€¢ Addresses all lecturer queries 
€¢ Liaises with external institutions 
€¢ Calls students to determine retention 
€¢ Confirms qualifications 
€¢ Writes letters of conduct 
Integrated Student Support: 
€¢ Identifies at risk students 
€¢ Contacts students and parents to follow up on all reported and solved cases 
€¢ Liaises with student support department 
Academic Operations Administrator Supervision: 
€¢ Trains and supervises Academic Operations Administrators and their mandate 
€¢ Monitors the processing of assessments by AOAs 
€¢ Oversees that AOAs are adhering to processes and systems 
€¢ Monitors the capturing and processing of results and attendance 
Lecturer Supervision: 
€¢ Sources experienced lecturers who are specialised in their specific fields 
€¢ Prepares contracts for Independent Contractors 
€¢ Manages lecturers and addressed lecturer queries 
€¢ Reviews lecturer performance throughout the year 
€¢ Manages the lecturer briefings and budget

Competencies:

 Interpersonal and communications skills 
€¢ Problem solving skills 
€¢ Best suited to a friendly, organised person who works accurately and is able to handle pressure 
€¢ Coaching and mentoring skills 
€¢ Time management skills

Education:

  • Minimum of 3 year Diploma or Bachelors Degree. Postgraduate qualification advantageous

Work Experience:

  • Minimum of 3 years work experience in administration, 2 years in project or operational management, 2 years in a supervisory role and 3 years experience in customer service