ICT Support - Cape Town Campus - N/A08523
Code/Reference:
N/A08523
Applications accepted until:
2018-11-09
Number of Openings
1

Campus/Business Unit:

Varsity College Cape Town

Direct Reporting Line:

Vice Principal Student Services

Job Purpose:

Job Purpose:

Varsity College, an educational brand of The Independent Institute of Education (Pty) Ltd, is a private higher education institution.

The Cape Town campus has a vacancy for ICT Support.

The duties of the ICT Support include:

Help Desk Support                                                                                                                                         

  • Answers, evaluates and prioritizes incoming telephone, voice mail, email and in-person requests for assistance from users experiencing problems with hardware, software, networking and other computer related technologies
  • Logs and tracks calls using problem management database and maintains history records and related problem documentation
  • Handles problem recognition, research, isolation, resolution and follows up on routine user problems, referring more complex problems to National ICT department                                                
  • Allocates logged calls to staff in the ICT unit depending on the type of IT query                                                                                

Software and Hardware Installations and Support                                                                                                                                          

  • Installs desktop and laptop computers for use on campus with the relevant software and completes the relevant documentation
  • Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives                             
  • Sets up Proximas in boardrooms for training use                                
  • Conducts regular testing of the video conferencing and information technology equipment and fixes any problem with this equipment

Information Technology Administrative Functions                                                                                                                                         

  • Liaises with service providers on information technology equipment and on the procurement process 
  • Liaises with procurement staff to arrange the purchase of hardware and software
  • Performs upgrades on systems
  • Prepares standard statistical reports

Support to the Team and the Campus                                                                                                                                   

  • Trains and orients staff on use of hardware and software                                                
  • Liaises with software and hardware service providers to request service                                                
  • Tests software and hardware to evaluate ease of use and whether the product will aid the user in performing work 

Competencies:

  • Problem Solving Skills
  • Computer Literacy and Systems application      
  • Communication Skills
  • Time Management skills
  • Confidentiality

Education:

  • Minimum of Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) / A+ / N +  

Work Experience:

  • Minimum of 2 years ICT Support experience

Working Conditions:

  • Must be prepared to work flexible hours
  • Valid drivers license and own ca