IT Intern (Cape Town Campus) - N/A07830
Code/Reference:
N/A07830
Applications accepted until:
2018-05-18
Number of Openings
1

Campus/Business Unit:

Varsity College Cape Town

Direct Reporting Line:

Principal

Job Purpose:

Varsity College, an educational brand of The Independent Institute of Education (Pty) Ltd, is a private higher education institution.

The duties of the IT Intern include:

Lecture Room Support

  • First line support for computer and lecture venues
  • Ensure operational state of computer and lecture venues
  • Ensure neatness of computer and lecture venues
  • Daily checks of copiers, printers, motorised screens and projectors
  • Ensure operational state of wireless infrastructure

Hardware Support

  • Assisting user€™s with calls relating to Desktops and Laptops
  • Assisting user€™s with calls relating to photocopiers and printers
  • Installation of desktops, laptops, printers and other peripheral components
  • Setup projectors for the classrooms

Software Support

  • Installing relevant software for users
  • Ensuring software is kept updated
  • Assisting users with calls related to software (Microsoft Office etc€¦)
  • Administration of the software licensing

End User Training

  • Instruct users in use of hardware and software
  • Respond to queries related to hardware, software and system operation
  • Active Directory Account and Mailbox creation

Maintenance of HIPS

  • Diagnose problems with HIPS and campus connectivity
  • Administration of TMS (Telephone Management System and EWS (Broadsoft)

Administration and Documentation

  • Ensure calls are logged with the Service Desk for any IT related queries
  • Assist with administrative tasks
  • Updating the hardware or software asset register which includes asset disposal and asset transfer
  • Prepare and analyse photocopier and telephone reports

General

  • Ensure general neatness of the Server Room, ICT Office and ICT Storeroom
  • Manage and maintain the ICT equipment sign out / sign in process

Assessment Support

  • Administration and support of IT related tests and exams
  • Student AD Exam account administration, KIX script, preloads

Development

  • Shadow Senior ICT and ICT Support staff for further development
  • Assess and troubleshoot problems on servers

Competencies:

Competencies:

  • Problem Solving Skills
  • Computer Literacy and Systems application
  • Communication Skills
  • Time Management skills
  • Interpersonal skills

Education:

  • Minimum of Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) / A+ / N +

Work Experience:

  • Not applicable as this is suited to a Graduate