Campus/Business Unit:

Direct Reporting Line:

Job Purpose:

Varsity College, an educational brand of The Independent Institute of Education (Pty) Ltd, is a private higher education institution.

The Westville campus has a vacancy for ICT Support.

The duties of the ICT Support include:

Help Desk Support                                                                                                                                         

• Answers, evaluates and prioritizes incoming telephone, voice mail, email and in-person requests for assistance from users experiencing problems with hardware, software, networking and other computer related technologies
• Logs and tracks calls using problem management database and maintains history records and related problem documentation
• Handles problem recognition, research, isolation, resolution and follows up on routine user problems, referring more complex problems to National ICT department                                                
• Allocates logged calls to staff in the ICT unit depending on the type of IT query                                                                                

Software and Hardware Installations and Support                                                                                                                                          

• Installs desktop and laptop computers for use on campus with the relevant software and completes the relevant documentation
• Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives                             
• Sets up Proximas in boardrooms for training use                                
• Conducts regular testing of the video conferencing and information technology equipment and fixes any problem with this equipment

Information Technology Administrative Functions                                                                                                                                         

• Liaises with service providers on information technology equipment and on the procurement process 
• Liaises with procurement staff to arrange the purchase of hardware and software
• Performs upgrades on systems
• Prepares standard statistical reports

Support to the Team and the Campus                                                                                                                                   

• Trains and orients staff on use of hardware and software                                                
• Liaises with software and hardware service providers to request service                                                
• Tests software and hardware to evaluate ease of use and whether the product will aid the user in performing work  

Competencies:

• Problem Solving Skills
• Computer Literacy and Systems application      
• Communication Skills
• Time Management skills
• Confidentiality  

Education:

• Minimum of Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) / A+ / N + 

Work Experience:

• Minimum of 2 years ICT Support experience

Working Conditions:

• Must be prepared to work shifts
• Valid drivers license and own car